Text for Terms & Conditions
T's & C's: Our Complaints Procedure (introduction)
- Change date
- 20/02/2025
- Word count
- 78
- Deployment measure
- 9/10
Rationale
This introductory draft wording has a softer tone than most complaints sections in Ts and Cs and is worth considering. It seeks to be reassuring, approachable, and professional. It to conveys openness and transparency while encouraging clients to express their concerns without hesitation or fear of negative repercussions
If you are dissatisfied with our service or have concerns about anything we have done or failed to do, we encourage you to share your complaint with us. This complaints
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