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The latest paragraphs for you to consider including in your Terms & Conditions.

Text for Terms & Conditions

T's & C's: Mortgage Lender Requirements and Approval Before Exchange

Change date
14/10/2026
Word count
191
Deployment measure
8/10
Rationale

The new draft Protocol emphasises obtaining further written lender instructions before exchange where an issue has been reported. The suggested wording explains the firm’s separate duties to the lender and why a mortgage offer alone may not establish that the transaction can proceed.

Where we also act for your mortgage lender, we owe separate professional duties to the lender and must comply with its instructions. We may need to report matters affecting the …

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