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The latest paragraphs for you to consider including in your Terms & Conditions.

Text for Terms & Conditions

T's & C's: Data Protection Complaints (long form)

Change date
11/05/2026
Word count
211
Deployment measure
9/10
Rationale

The Data (Use and Access) Act 2025 specifically allows the ICO to reject complaints if the individual hasn't tried to resolve it with the firm first. Explicitly stating this in your T&Cs discourages "trigger-happy" reporting to the regulator

If you have any concerns or complaints regarding how we handle your personal data, you have a formal right to complain directly to the firm under the Data (Use and …

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