Text for Terms & Conditions
T's & C's: Complaints - Vulnerability/Disability
- Change date
- 16/08/2023
- Word count
- 62
- Deployment measure
- 9/10
Rationale
Covers the situation where a complaint comes in from a vulnerable client. The firm must set out a procedure dealing with such clients
In circumstances where you initially make an oral complaint this firm will request that you put it in writing. If you are unable to put your complaint in writing due
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