Text for Terms & Conditions
T's & C's: Complaints Procedure (extended to cover vulnerability issues)
- Change date
- 18/06/2023
- Word count
- 277
- Deployment measure
- 8/10
Rationale
Recent audits of firms have revealed that the complaints provisions in law firms Terms need improving. This particular draft wording widens options to include procedures for certain clients.
It is important to us that we provide services of the highest quality to all of our clients. We shall ensure that any complaints identified are dealt with in accordance
…
To view the full text: