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The latest paragraphs for you to consider including in your CQS CPMS Policy.

Text for CQS CPMS Policy

CQS Policy: Data Protection Complaints Handling Procedure (DUAA 2025)

Purchase this policy: Client care Policy

Change date
11/05/2026
Word count
338
Deployment measure
9/10
Rationale

To comply with the Data (Use and Access) Act 2025 (DUAA) and the new statutory requirements effective from 19 June 2026, CQS-accredited firms must update their Client Care and Data Protection policies.

The firm is committed to a formal and transparent process for managing complaints related to personal data processing, as mandated by the Data (Use and Access) Act 2025. All staff …

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