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Makes available the latest paragraphs for you to consider including in your Terms & Conditions.
text for Terms & Conditions:
T's & C's: Access to Complaints Procedure
Change Date : 24/06/2025 | Word Count: 56 | Deployment Measure : 7/10
Rationale:
Supplemental wording clarifying that the complaints procedure is available to clients at any time, including where concerns arise or the firm has declined to act, and that using it will not affect ongoing services.